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Network Support Engineer

Orland Park, IL
General Summary
Responsible for installing, securing and monitoring networks (LAN and WAN). Assist in establishing a secure computer network and keep it operational. Performs a wide variety of installation, maintenance and training tasks to ensure the network performance meets company and user satisfaction.

Responsibilities/Duties
 Administer, manage and maintain Network Infrastructure hardware and software  Ongoing documentation of Network Infrastructure
 Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with IT Department on network optimization
 Escalating problems to vendors
 Work with IT Security to implement and maintain secure systems
 Manage network and server vulnerabilities
 Support Disaster Recovery operations
 On Site Network Preventive Maintenance to all Branch locations as necessary
 Research and stay current with Infrastructure technologies
 Reporting network operational status by gathering, prioritizing information
 Must have the availability to adhere to a flexible work schedule
 Other duties & responsibilities as assigned by Supervisor

Skills/Abilities Required
 Ability to handle multiple tasks in a fast paced environment
 Ability to lift at least 50lbs of IT-related equipment (i.e. PCs/Servers, printers, monitors and any other peripherals)
 Knowledge of Windows servers, database servers and desktop products
 Excellent verbal and written communications
 Excellent listening skills
 Ability to work in a group or independently
 Knowledge of computer network security systems, procedures, techniques and applications
 Knowledge of LAN/WAN protocols
 2-4 years’ experience with server virtualization
 2-4 years’ experience with Network Administration
 Experience with DNS, DHCP, TCP\IP

Education/Training
 Bachelor’s degree or equivalent desired
 Cisco training
 Windows Infrastructure systems training
 Active Directory Administration  SQL training
 VMWare training
 Citrix training
 Veeam training

Physical Demands:
The physical demands described here are representative of those that must be met by employees in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 Employee is regularly required to remain in a stationary position
 Employee may need to occasionally move about inside the office to access file cabinets, office machinery, etc.
 Employee is regularly required to operate a computer and other office productivity machinery (i.e., a calculator, copy machine and computer printer).
 Employee may need to constantly position themselves in the office in order to retrieve files from upper and lower drawers.
 Employee in this position frequently communicates with staff and clients and must be able to exchange accurate information in these situations.
 Employee may need to frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
 Employee specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work

Environment/Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Actively complying with all applicable laws and regulations to include the Bank Secrecy Act, the Community Reinvestment Act, and all other deposit, lending, or non-deposit service regulations; adhering to the Bank’s internal policies, procedures, and risk management responsibilities contained in the Human Resources Policy and Procedures Manual as well as the Employee Handbook, the Employee Code of Conduct, and other applicable policies.

EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities
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